Big Motoring World - a new retail concept
designed to give motorists a unique experience in purchasing and
servicing their car at affordable prices.
Your Specialist Car Retailer has one big site
situated at West Malling just 5 minutes drive from M25/M26. Just
one mile from M26 and less than 10 minutes drive from the M20.
The retail motor industry consists on main
dealers, used car dealers, car supermarkets and private sellers.
In 2002, the European Commission brought in legislation (Block
Exemption), which enabled independent automotive retailers to
purchase new cars from manufacturers. This legislation also
allows access to all manufacturer information regarding
servicing and repairs of vehicles and allows independent dealers
to purchase up to date diagnostic equipment direct from the
manufacturer. Big Motoring World has taken full advantage of
this legislation enabling us to provide a concept unique to the
industry, which encompasses and betters the benefits of other
retailers.
Main Dealer
Offers new and used cars, aftersales and parts unique to a
manufacturer and MOT facilities.
Big Motoring World offers all this at greatly
reduced prices. The main dealer has enjoyed a monopoly for many
years and has charged exorbitant hourly rates for servicing,
repairs and parts. Big Motoring World guarantee up to 50%
savings on servicing and repairs using factory trained
technicians with the latest diagnostic equipment on BMW, Audi
and Mercedes and also guaranteed to beat any prices for used
vehicles from any main dealer.
Used Car Dealer
Offers a variety of used cars at a range of prices with no
specialist knowledge and usually no aftersales or MOT facility.
Big Motoring World offers a greater choice for BMW, Audi and
Mercedes with trained sales staff ensuring the customer makes
the correct choice of vehicle to meet their needs and to provide
full aftersales service. This enables a customer relationship to
be developed and maintained further with our customer care team
ensuring full customer satisfaction at all times. Big Motoring
World guarantee to beat any prices for used vehicles from any
used car dealer.
Car Supermarket
The perception is that the car supermarkets offer a large
selection of low priced vehicles, this is not the case.
Unlike most car supermarkets Big Motoring World ensures cars are
fully serviced and valeted on delivery and will maintain the
vehicle throughout the customer’s ownership. Big Motoring World
are able to provide specialist knowledge in both sales and
aftersales, a service that car supermarkets are unable to
provide. This enables a customer relationship to be developed
and maintained further with our customer care team ensuring full
customer satisfaction at all times. Big Motoring World guarantee
to beat any prices for used vehicles from any car supermarket.
Private Seller
Offers no guarantees of vehicle condition or service history,
with no access to HPI vehicle identification.
Investing in the future
HPI information is provided at Big Motoring World to determine
service history, mileage verification, outstanding finance, and
accident damage. This provides total peace of mind to the
customer.
Big Motoring World has invested £1.5million in developing main
dealer facilities at their West Malling site. The specialist
branch for BMW offer a one stop shop for sales and servicing,
with a total of 6 bays in the workshops. Big Motoring World
offer parts, MOT, air conditioning refill, minor body repairs,
alloy wheel refurbishment and upgrades, tyres and full valeting
facilities, with a selection of over 200 cars in stock. |
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The Big Motoring World concept is
to provide you, the customer, with a total aftercare package for
your vehicle with Guaranteed Service by manufacturer trained
technicians, using genuine manufacturer parts and diagnostic
equipment. Despite information you may have been given, Big
Motoring World, as your Specialist Car Retailer can provide a
service that ensures continuity with service history without
affecting any manufacturer warranty for your vehicle and enables
you to receive the service you expect to receive at a price you
can afford. All our work will come with a written guarantee.
The majority of cars on offer have been purchased direct from
major leasing companies and all have full BMW service history.
With their selective buying power Big Motoring World guarantee
the lowest possible prices. The Big Motoring World pledge is “We
will beat any Mercedes, BMW and Audi deal, from any Mercedes,
BMW and Audi dealer or specialist on price and on customer
service”.
With the purchase price and cost of ownership with servicing
that Big Motoring World offer, before you consider purchasing a
Ford or Vauxhall take a look at the range of BMW, Audi and
Mercedes. Big Motoring World provide affordable luxury motoring.
The general perception is that Mercedes, BMW and
Audi are luxury cars, that are expensive to purchase and
maintain, however this is not the case, the vehicles have a low
value depreciation and Big Motoring World are able to offer
servicing from as little as £89.95 plus VAT. This is
considerably less than most other manufacturer main dealer
service prices and a courtesy car is offered subject to
availability for your convenience whilst your car is being
serviced.
The Big Motoring World concept is different to other dealers and
is based on a total dedication to customer satisfaction. All
customers are offered a 14 day exchange plan, meaning that if
they are not totally satisfied with their purchase they can
exchange it for any other car held in stock, subject to terms
and conditions.
Big Motoring World are recognised with the Financial Services
Authority. Following recent Government legislation, retailers
had to be registered with the FSA to offer a full range of
financial services. This involves regular audits to ensure that
we are compliant with the statutory objectives of market
confidence, public awareness, consumer protection and reduction
of financial crime. Very few motor retailers have this
recognition.
Big Motoring World have Customer Care Departments that are
totally dedicated to customer satisfaction both before and after
purchase. The objective of Big Motoring World is to extend it’s
business on recommendation and repeat business and the only way
to achieve this is a totally dedicated team of staff focused on
the customer’s experience. All customers will be given our
assurance of a warm welcome at all times.
We also recognise that there are women who wish to purchase
vehicles, but feel apprehensive when visiting a male dominated
car showroom. With this in mind, it is Big Motoring World’s
policy to ensure that there is a minimum of one fully trained
female sales person, thus ensuring that female customers who
would prefer to deal with a female sales person are offered that
facility. |
