14 Day Cancellation Policy

Home Delivery Only




Consumer Contracts Regulations

Off-premises contracts

 Dear customer,

If you complete the sale agreement remotely; this is an off-premises contract. This has different regulations compared to buying a car at a dealership’s physical premises and we need to make you aware of how this affects your rights.

 We want you to fully understand how Big Motoring World policies and how Consumer Contract Regulations effects your purchase, so please carefully read the details below.


Right to cancel

You are entitled to cancel your order from the moment you placed the order, and your cancelation rights ends 14 days after you have received your car.


How to Cancel an order

If you want to cancel and order before the vehicle is delivered them please email: leads@Big Motoring World.co.uk


How to return the car

If you wish to return your vehicle then Big Motoring World must be notified in writing within this 14-day period.

Upon receipt of your request, we will contact you to acknowledge receipt and make arrangements for your order to be canceled.

 We will aim to contact you within 24 hours of having received your cancelation request. If you have not heard from us please contact us at leads@Big Motoring World.co.uk

 Your vehicle must be returned to us within 14 days of your cancelation. This 14-day period will begin from the day we acknowledge your refund request. 

Your refund will be made within 7 days of the vehicle being returned to us. This 7-day period will begin from the day we sign to accept return of the car to our premises.


Use of vehicle and mileage limitations within the 14-day refund period

To receive a full refund during the 14-day cancelation period a maximum additional mileage of 50 miles from the recorded delivery mileage is allowed.

Any additional distance becomes an excess mileage charge of £1.00 per mile. This will be deducted from your final refund amount.




Self-drive to return to Big Motoring World in Enfield/West Malling/ Bluebell Hil

You can make your own arrangements to return the vehicle, but the liability for the condition of the vehicle remains with you until it is returned to us.  You are still liable for the car’s condition until one of our agents has signed for the vehicle.

 The mileage distance from the place of delivery to our Car supermarkets will not count toward the 50-mile limit.

No refund amount will be made until the vehicle has been inspected and signed for by one of our agents. If we need to make any deductions from your final refund amount, then you will be made aware of that amount prior to the refund.


Terms & Condition for delivery

Big Motoring World will deliver your vehicle to your home address at an agreed time. if unable to accept the delivery then you will be liable for the cost of this delivery and any subsequent charges to return it.

If you cancel within 14 days, this amount will be deducted from your final refund amount.


Vehicle Condition Liability

You are liable for the vehicle from the point of accepting delivery. If you choose to cancel within 14 days, you remain liable for the vehicle until one of our collection agents have signed to accept it from you.

Any damage which was not recorded when you accepted delivery you are liable for and will be charged. Any costs will be deducted from your final refund amount.


Model Cancelation Form


To Big Motoring World ltd, Snodland bypass, Snodland, Kent ME65SL(email:leads@bigmotoringworld.co.uk)


I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],


Ordered on [*] / received on [*],


Name of consumer(s),


Address of consumer(s),


Signature of consumer(s) (only if this form is notified on paper),




[*] Delete as appropriate


The above information is not intended to be a full description of all Your legal rights.

You can obtain full details of your rights  from www.citizensadvice.org.uk or www.tradingstandards.uk


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