• After Sales

After Sales

 

At Big Motoring World our service doesn’t end when you purchase a car. We have a dedicated After Sales team working Monday – Friday to assist you with any questions, queries and complaints you may have.

How to get in touch

The after sales team are available Monday – Friday 9am – 5:30pm. You can reach us on 01634 248648 or bigassist@bigmotoringworld.co.uk

How to make a complaint

We are committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with your car or the service we supplied, then please let us know as soon as possible. This will help us continually improve our service to you.

If for any reason you need to make a complaint you can contact us via telephone, email, or post. We will acknowledge receipt of your complaint within 3 working days. We aim to resolve customer complaints as quickly as possible, although the length of time may vary. If we are unable to reach a prompt conclusion we will contact you to keep you updated and offer expected timescales.

Complaints should be directed to our Big Assist team:

Telephone: 01634 248648

Email: bigassist@bigmotoringworld.co.uk

Post: Big Motoring World Customer Service, Snodland by Pass, Vantage Point, Snodland, Kent, ME6 5SL

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A fully refundable £99 reserves any of our great value cars for 3 days. Payment is easy and entirely online, which includes our car finance options too.

  • 90 day warranty & roadside assistance
  • Multi-Point safety and mechanical check on every car
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