Used Car Supermarket of the year Winner
Car dealer Awards 2020
Over the years, the used car supermarkets have perfected the art of the sale with slick preparation facilities, great access to stock and smooth sales processes.
In many ways, they’ve driven change in the motor trade and have led the way with a customer-centric approach.
Our mystery shoppers were looking for businesses that, despite their scale still gave customers a great service online, on the phone, and in person.
Big Motoring World has been, forgive us, a big name in the business for a number of years, and in 2020 the business widened its operation to include Carzam – a purely online used car sales operation.
Our judges were impressed at Big Motoring World’s slick operation that gives customers a premium experience, and they liked their website and the superb service they received.
Winning the award is just the icing on what has been a very challenging year, says Big Motor World Group marketing director, Darren Miller.
‘It’s just amazing winning this award,’ he said in a video with awards host Mike Brewer, which you can watch at the top of this post.
‘It’s been such a tough year and a different year – not just for us but for everybody in the trade. We’ve really had to think on our feet and pivot all over the place to make things work properly.’
A jubilant Miller added: ‘We are over the moon at winning this award. I’m ecstatic.
He said: ‘Our team has worked so, so hard during the last year – they work hard anyway of course, but 2020 was such a different year, and our team were so flexible in their working hours and approach to the business. Peter our CEO is a driving force filled with passion and a true inspiration to all.
Everyone has put so much in to make the business work and be successful, especially in the lockdown times – it’s been a real learning curve.
‘Ultimately it’s their award that’s allowed us to do what we do – and it’s what we do which has allowed us to be recognised by Car Dealer.’
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