CORONAVIRUS (COVID 19) INFORMATION FOR OUR CUSTOMERS
Our number #1 priority is to keep customers & colleagues safe. And after that to help all our customers get in the driving seat of the car they need.
Updated 12th April
Big Motoring World is open and following safe, COVID-19 protocols to keep our customers and colleagues safe.
Customers can view cars in person, sit in cars, look in the boot, get behind the wheel and take test drives. All of the normal buying things you would expect to do.
You can just pop by any of our car supermarkets, or make an appointment for a convenient time. If you have a specific car you love, reserve it for £99 to make sure it's there for you when you arrive.
Our teams are excited and looking forward to seeing you with elbow bumps at 2 meters and we can't wait to to welcome you back.
Updated 6th April 2021
We're getting ready to open
We are preparing to welcome customers back safely to our Car Supermarkets on the 12th of April 2021 in accordance with government guidelines.
From the 6th April to 11th April you can reserve the car you love for £99 until we reopen on the 12th April. Vehicle collections are from the 12th of April onwards.
You can book a car viewing or just pop in, we look forward to welcoming you back safely for car viewings and test drives, with some feeling of normality.
How we're keeping you safe
We’ve added lots of safety measures at our car supermarkets. They’re all clearly signposted when you arrive. We’re also asking all of our colleagues to wear face coverings and have COVID tests twice a week.
Most importantly, we ask that you please do not visit our stores if you or anyone in your household is displaying symptoms of COVID-19. This includes using our collection service.
Here's how you can help keep everyone safe...
- It is now mandatory to wear a face-covering when visiting us.
- Please follow the signs and keep 2m from other customers and colleagues where possible.
- As we’re limiting the number of customers collecting cars at our stores at any one time, there might be a short wait. Thanks for bearing with us.
- Please use the anti-bacterial gel available throughout the store.
- Please use digital signing where possible.
- Please do not be offended if our receptionists temperature check you upon entry.
To keep you safe we’ve added safety screens at our customer desks and we've upped our cleaning efforts – sanitising all areas, including cars, to keep you safe.
All of our cars are Sanitised
Before you take delivery of your car, we re-sanitise the car with the Kleen Air mist system, killing 99.99% of bacteria and viruses.
Then we fit protective covers to the steering wheel and seats.