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Privacy Policy

We respect the privacy of our website users and customers. That’s why we’ve clearly outlined how and why we process your personal data. We’ll never keep your personal information for any longer than necessary, see our full privacy policy below.
About this policy
We’re committed to protecting the personal information collected and processed by our organisation. Our privacy policy applies when you visit the Big Motoring World website, order our products and services, interact with our social media accounts, speak with a member of our customer support call centre or provide feedback based on your experience with us through surveys and research. This privacy policy describes the information we collect, why we collect it, how and when we collect it and how we store and process it. It also explains your rights under the General Data Protection Regulation. Keeping your data up-to-date is important to us and you are able to inform of us of any changes at any time so we can make adjustments to the data we store about you.
Who we are
Bapchild Motoring World (Kent) Limited, who trade as Big Motoring World, act as the data controller. We are located at Big Motoring World Service Centre, Snodland By Pass, Snodland, Kent ME6 5SL. Hereinafter, we will be referred to as “we”, “us”, “our” or “Big Motoring World”. We are contactable on 01634 248 638.
The types of personal information we collect
We currently collect and process the following information: • Personal identifiers, contacts and characters (for example name, address, contact details, driving licence, date of birth and utility bills). • Vehicle identifiers and characteristics (for example the vehicle registration and the vehicle registration for part exchange vehicle you wish for us to purchase from you). • Transactional information (for example payment details used to make and retrieve payments to and from you). • Financial information (for example bank account details, salary information, employment details and financial commitments). • Images (for example audio and video recordings when you call us or visit our place of business.
How do we receive your data?
We receive information that you provide us with: • When you visit our website or interact with our live chat function and enter personal data. • When you interact with us through our social media accounts. • When you telephone or email our customer support centre as part of an enquiry. • When you buy goods and services from us and provide payment. • When you offer a part exchange vehicle for consideration as part of a transaction. • When you apply for finance. • When we telephone you to assist you with a transaction. • When we telephone you to make arrangements for a delivery or collection. • When you contact us to make a request for support in relation to a transaction, a vehicle or to make a complaint or request. • When you respond to an advertisement or promotional marketing communication.
We share data with third parties:
• When you visit our website via a vehicle sale aggregator website such as AutoTrader, CarGurus or eBay Motors Group and/or when you purchase a vehicle. This information is used for statistical purposes. • When you purchase a vehicle we may confirm your identity with a digital identity verification process through a partner agency. • As part of the process of administering warranty claims. • When registering additional products and services associated with the vehicle that you may have purchased, where the service is provided by the supplier, for example registering the application of a paint protection product, the commencement of a guarantee or an insurance product. • When we act on your request, to perform your contract with us or to carry out your order, to Big Motoring World or to third party suppliers (including third parties such as car finance, warranty, and insurance providers). • In the event of a transaction for financing our business, a merger or an acquisition of Big Motoring World or of (part of) its assets by a third party. • In the event of legal claims, legal proceedings or as part of legal, risk, privacy, and data protection or financial audits. • To perform credit checks or counterparty due diligence within the above-mentioned purposes. • To parties who act as a processor on our behalf, for instance, our IT, Marketing or cloud service providers. • To advertising platforms such as Google Ads and Facebook ads for audience profiling, look-a-like audience selection and targeted online communications. • To invite you to review any services you received from us on a dedicated customer feedback/review website in order to collect your feedback and improve our services. • We also share data with finance providers: o When we request a finance settlement figure for a vehicle that you are selling or returning to us under your consumer rights. o When you make a finance application as part of a vehicle purchase. o To facilitate a vehicle purchase. • We share Information with public bodies: o When assisting the police or public authorities with enquiries or investigations. o If there is a legal obligation for us to do so, for instance, to provide information to tax authorities, other government institutions or third-parties as provided by law.
How do we process this information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: • Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@bigmotoringworld.co.uk. • We have a contractual obligation • We have a legal or regulatory obligation • We have a legitimate interest
Provision of personal data
Where there is a statutory and contractual requirement for you to provide your personal data, any refusal or failure by you to do so may result in us being unable to enter into a contract with you and/or continue the contractual relationship with you.
Provision of personal data
We have set out, in the table below, a description of how we use your personal data and the legal basis we rely on to do so. For a description of the types of data please see the Section 3: The types of personal information we collect.
Storage Period
Personal data will not be kept by us for any longer than is necessary. All personal data will be stored for no longer than required by the EEA privacy legislation and national laws and regulations, such as financial and tax obligations and for prevention of money laundering, sanctions and financing of terrorism laws. In case you order goods from us, we keep your data for as long as reasonably necessary in order to comply with our warranty obligations under the applicable period. In case you have opted in to receive newsletters from us, your personal profile is based on up to 5 years of history preceding the newsletter. The storage period of cookies can be found here. Personal data may also be kept to evidence compliance with contractual and other obligations until the limitation period of the respective rights has expired as well as for the period required for the establishment, exercise or defence of legal claims.
Your personal data rights
Where we have gained consent to send you personalised marketing communications, you can unsubscribe by using any links at the bottom of each communication or by contacting the customer support team via phone on 01634 248638 or by e-mail to removeme@bigmotoringworld.co.uk, providing specific details of the consent that you are withdrawing. You have the right to request to access to your data and to request to rectify or erase it or to restrict its processing. You also have the right to request a machine-readable subset of your data and store it elsewhere. Where the processing of your personal data is based on your consent, you are at all times entitled to withdraw this consent which will not affect the lawfulness of the processing before your consent was withdrawn. Furthermore, you may object to the use of your data for direct marketing purposes, including the creation of profiles for newsletter customisation and advertising. You may also object to any other processing for legitimate interest purposes in connection with your personal circumstances. You can find more information on what your rights involves and applicable restrictions at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en. In addition, you can also give instructions on the data after your death by appointing a person who can exercise the previous rights regarding certain categories of your personal data (including special categories of data, private life, communications data and image) after your death (in the absence of such designation, these rights could be exercised by your heirs) and determine that you do not want the previous rights to be exercised after your death.
Contact
Requests to exercise the above rights may be submitted by sending an email to privacy@bigmotoringworld.co.uk. The Privacy officer for Big Motoring World may be contacted through privacy@Bigmotoringworld.co.uk. If you submit a request in relation to your data, please specify the nature of your request and the specific processing your request is about. We also may ask for further information in order to establish your identity. We will endeavour to provide a response to your request within 1 calendar month but this may take longer depending on the complexity of your request. In this circumstance, we will contact you to keep you updated. You may also at all times file a complaint with the data protection authority in the United Kingdom, which is the Information Commissioner’s Office and more details can be found at www.ico.org.uk. If your Supervisory Authority is from an EU country, you can also find contact details for data protection authorities in EU countries at https://edpb.europa.eu/about-edpb/board/members_en.
Changes to this policy
Big Motoring World reserves the right to change this policy at any time. Please make sure you are always familiar with the latest version of this policy. Changes in this Privacy Policy will become effective when we make the revised Privacy Policy available on or through the Website and we will inform you of important changes in advance.
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