Money Back Guarantee

Love your car or your money back

We are sorry but due to the government guidelines, we are unable to offer a 15-minute test drive before you purchase a car.

This is why we have introduced a 7-day test drive on all cars purchased from Big Motoring World. The 7 days start from when you take possession of your new car.

You can drive up to 250 miles and really get acquainted, if you don't love it, you can return it for a full refund. It really is as simple as that.

The 7-day test drive is available whether you opt for click and collect or home delivery.

All we ask is you let us know as soon as you do, or by the very latest by 6 pm on the 7th day after you took possession of the car.

How to return a car

If you wish to return your vehicle then Big Motoring World must be notified in writing within this 7-day period.
Upon receipt of your request, we will contact you to acknowledge receipt and make arrangements for your order to be canceled.

We will aim to contact you within 12 hours of having received your cancelation request. If you have not heard from us please contact us.

Your vehicle must be returned to us within 7 days of your cancelation. This 7-day period will begin from the day we acknowledge your refund request.

Your refund will be made within 5 days of the vehicle being returned to us. This 5-day period will begin from the day we sign to accept the return of the car to our premises.

Mileage

You can drive the car for 250 miles, if you exceed that there is a mileage charge of £1 per mile. If the excess mileage is unreasonable you may not be able to return the car.

Vehicle Condition

You are liable for the vehicle from the point of accepting delivery. If you choose to cancel within the 7 days, you remain liable for the vehicle until one of our collection agents have signed to accept it from you. Any damage which was not recorded when you accepted delivery you are liable for and will be charged. Any costs will be deducted from your final refund amount.

Where to return your car to

Self-drive to return to Big Motoring World in Enfield/West Malling/Blue Bell Hill

You can make your own arrangements to return the vehicle, but the liability for the condition of the vehicle remains with you until it is returned to us. You are still liable for the car’s condition until one of our agents has signed for the vehicle.

The mileage distance from the place of delivery to our Car supermarkets will not count toward the 250-mile limit.

No refund amount will be made until the vehicle has been inspected and signed for by one of our agents. If we need to make any deductions from your final refund amount, then you will be made aware of that amount prior to the refund.

Big Motoring World Vehicle Collection

Home delivery customers can have the car collected from their home address. You will be liable for any collection costs incurred and this amount will be deducted from your final refund.

Should you choose to cancel your order, the collection of the vehicle will be charged at the full delivery/collection rate of £200.00. We will fully inform you of any costs before arranging the collection and will not make any arrangements without your prior consent.